Shipping Policy

We prioritize top-notch packaging to make sure your purchase arrives in perfect condition. Upon delivery, please thoroughly examine your package, and be aware that vanities are shipped via LTL.

Return Policy

Returns are accepted within 30 days of receiving unopened and undamaged product(s). Customers are responsible for all return shipping costs and may incur up to a 20% restocking fee. We will only refund items that can be resold; full refunds will not be issued for items damaged during return shipping or items that are not received. It is highly recommended to insure all return shipments and provide the shipment tracking number to sales@jovikbs.com.

We apply a 20% restocking fee for the return of a product when:
• The package is damaged (ex. the mirror is good condition, but the box is damaged)
• The order was delivered more than 30 days

Returns can be done in two ways:
1. Customers can return the item(s) to our warehouse at 58-77 57th Street, Maspeth, NY 11378 for a full refund.
2. Customers can return the item(s) to our drivers, which may incur up to a 20% restocking fee.
If returns or exchanges are given to the driver, item(s) may or may not be inspected. Damaged items won't be accepted for return or exchange, and opened boxes may be subject to a 20% restocking fee. Restocking fees may be waived if item(s) are brought to our warehouse for inspection. Our driver is not responsible for any damage that may occur during transit. Items cannot be deducted from the current invoice at the time of return or exchange. Once we receive and inspect the item(s) and determine they are undamaged, a refund will be issued, potentially with an additional restocking fee. 

Cancellations

Please report order cancellations or changes within 24 hours to avoid shipping charges. Refusal of delivery for any order that has been shipped will incur return and rerouting fees. Cancelled orders may incur a 20% restocking fee.

Damage Policy

Upon receiving your package, please inspect it carefully. If you notice any damage during delivery, inform the delivery driver and have them make a note of the damage on the spot. To request replacement products, a damage claim with us must be filed. To file a damage claim, send an email to sales@jovikbs.com with your order number, buyer's name, shipping address, a brief description of the damage (including images), item numbers, and parts needing replacement. Sending images of the damage is highly recommended to ensure correct replacement parts. After receiving the damage claim, you'll receive a confirmation email on how to proceed. We reserves the right to deny damage claims as per return policy terms and conditions.

Expedited shipping service is not available for replacements or parts. We are not responsible for any labor costs incurred during product installation, including flawed or damaged items during transit.

For distributors and stocking customers, missing parts claims must be made within 30 days of product receipt by the end user, with proof of purchase.

Note: This policy does not cover freight damages or shortages due to product shipping. Customers must follow our shipping and receiving policy, and may be required to provide information verifying the claim. These policies are established by our freight carriers, and non-compliance may result in loss of compensation for the customer.

Refund Policy

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. All refunds will be issued according to the price of the product at the time of purchase.